Refund policy

7-day returns
You have 7 days after receiving your order to request a return.

What can be returned
To be eligible, your piece must be in the same condition you received it: unworn and unused, with tags, in its original packaging, and with your receipt or proof of purchase.

What can't be returned
Custom or personalized pieces, special orders, sale items, promotional items, and gift cards can't be returned. If you have questions about a specific piece, please ask before you buy.

Pre-owned pieces bought on Instagram Live
This policy covers new pieces bought on myluxvault.com. Pre-owned pieces bought during our Instagram Lives on @fancyxfrances3 are final sale and can't be returned.

How to start a return
Email us at support@myluxvault.com. If your return is approved, we'll send you a free return shipping label and instructions. Returns go to:

MyLuxVault
401 E Las Olas Blvd, Suite 130-764
Fort Lauderdale, FL 33301

We can't accept items sent back without an approved return request.

Damaged, defective, or wrong item
Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away so we can make it right.

Exchanges
The quickest way to get a different piece is to return the one you have and, once the return is approved, place a new order.

European Union
If your order ships to the European Union, you have the right to cancel or return it within 14 days for any reason, without giving a justification. The same condition requirements apply.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since we approved your return, please email support@myluxvault.com.