Frequently Asked Questions
What do you sell on myluxvault.com?
New fine jewelry: engagement rings, diamond bands, earrings, tennis bracelets, gold chains, and pendants. Every piece on the website is new.
Do you sell pre-owned jewelry?
Yes, but only during MyLuxVault's Instagram Lives on @fancyxfrances3. Pre-owned pieces aren't listed on the website, and they're final sale with no returns. Follow along to catch the next show.
Are your pieces authentic?
Yes. Every piece is hand-picked by our professionally trained staff, and we stand behind everything we sell. If a piece ever turns out not to be authentic, you'll get your money back. We're proud members of the Jewelers Board of Trade.
Do your pieces come with a certificate?
Certificates are available on request for an additional cost. Just ask before or after you order.
Where do your pieces come from?
Every piece is hand-picked by MyLuxVault's professionally trained staff.
What is your return policy?
You have 7 days from delivery to request a return. Pieces need to come back in the same condition you received them: unworn, with tags, in the original packaging, and with proof of purchase. Email us at support@myluxvault.com to start a return, and we'll send you a free return shipping label. Please don't send anything back before we've approved the return. Custom pieces, special orders, sale and promotional items, and gift cards can't be returned. Pre-owned pieces bought during our Instagram Lives are final sale. Full details are in our Refund Policy.
How much is shipping?
Shipping is free on all US orders. International shipping is calculated at checkout.
Do you ship internationally?
Yes. International shipping is calculated at checkout. Duties and taxes may be due at delivery. These are the buyer's responsibility.
How long will my order take?
US orders ship within 1–2 business days of authentication by FedEx or UPS, with signature required, and usually arrive 2–5 business days after shipping. International orders ship FedEx International Priority and usually arrive in 4–10 business days. You'll get a tracking link by email as soon as your order ships.
Is my package insured?
Insurance is optional and available on US orders only. You can add it at checkout, but it isn't automatic. We recommend it on every US order. Insurance costs by order value:
- $999 and under: $20
- $1,000–$2,999: $50
- $3,000–$3,999: $75
- $4,000 and up: $100
What if my package is lost or damaged?
Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos, and we'll help resolve it promptly. If you bought shipping insurance, the claim is filed directly with the carrier, and we'll gladly provide any order details or documentation you need.
Do you offer consignment?
Yes, MyLuxVault offers consignment. Email support@myluxvault.com for details.
How do I contact you?
Email support@myluxvault.com, or use the live chat on the site during business hours. You can also find us on Instagram at @fancyxfrances3.
